Refund policy
Return Window
We accept returns within 30 calendar days from the date the order was received. After this period, we will not be able to process the return.
Return Conditions
For a return to be accepted, the product must be in perfect condition, unused, and show no signs of use, wear, damage, or dirt. It must also retain all original tags, accessories, and packaging, including the original box and dust bag.
Leotte reserves the right to reject returns or apply a proportional reduction to the refund amount if the product shows damage, signs of use, missing items, or any loss of value that prevents its resale as a new product.
Order Cancellation
Orders can be cancelled free of charge within the first 12 hours following payment confirmation.
Once the order has entered the preparation, production, or shipping phase, cancellation will no longer be possible. In these cases, the customer must wait to receive the order and then request a return in accordance with this policy.
Return Process
To initiate a return, you must contact us through our contact page, stating your order number, full name, and, if you wish, the reason for the return.
Our team will respond within a maximum of 48 hours with the corresponding instructions. Returns sent without prior authorization from Leotte will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the received product is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as Leotte is not responsible for returns lost during transit.
Refunds
Once the product is received and inspected, Leotte will evaluate the condition of the item.
If the return meets all established conditions, the refund will be processed using the same payment method used for the purchase within 5 to 10 business days.
In the event that the product shows a loss of value resulting from improper handling, damage, lack of original packaging, missing accessories, or any circumstance that prevents its resale as a new product, Leotte may apply a proportional reduction to the refund amount.
Size Changes
Before making your purchase, we recommend carefully checking our size guide. If you need a size change, the same procedure and conditions as a standard return will apply.
Defective or Incorrect Products
If you receive a defective product or an item different from the one ordered, you must contact us within 48 hours of receiving the order, attaching clear photographs of the product and the issue detected.
Once the issue is verified, Leotte will cover all associated costs and manage, as appropriate, a replacement or a full refund.
Contact
For any inquiries regarding returns or refunds, you can reach us through our contact page.